a Cancellation Policy

Nereids Private Swimming Lessons
Where Passion & Care Blend

Nereids Private Swimming Lessons
Where Passion & Care Blend

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At Nereids Aquatic Coaching, we offer you the flexibility to use your purchased lessons as credits and schedule them in our system as you go with at least 24 hours before each lesson.

This means you can schedule:

1. As you go (one at the time or more) with at least 24 hours before each lesson: this option gives you more flexibility and control to avoid cancellation fees but you might not always find the spot that you want

2. As many lessons as possible weeks in advance: this option secures your preferred dates/times with our teacher but with the risk that the lesson might be forfeited in case of a cancellation. This option is recommended especially during the high season due to high demand for our services.

Please note!!

Once your lessons are scheduled in our system, then the cancellation policy applies as our teacher is committed to deliver the lessons for you.

Not only we hire the best teachers in Sydney but we also retain them for many years:

  • Very important role in retaining our great teachers is that we provide them financial stability and respect their time. Hence, when there is a scheduled lesson, they expect they will be paid for that.
  • If we wouldn’t have such cancellation policy in place then our great teachers would choose a different employment which would bring them better financial stability. As a result, our exceptional quality would drop and our clients would have constant changes of their teachers.

Thus, please respect teachers' commitment and schedule only the lessons that you are certain will go ahead to avoid any cancellation penalties. This includes checking the weather forecast (if you don’t wish to do lessons under the rain) prior scheduling your lessons in our system

Please note!!

We do conduct a swimming lesson in the rain, especially during mid-summer. After all, we all get wet while swimming!

The cancellation of any lesson is completely in your hands unless the conditions are deemed unsafe by your teacher. However, to ensure we are consistent and fair with all of our clients and teachers, the policy we have put in place on cancellations can be seen below:

  1. You are entitled to maximum of 1 free cancellation for every 5 purchased lessons. This applies only for the lessons which you have already scheduled in our system

    • In the event of such a cancellation, with at least 24 hours’ notice, we will schedule a make-up lesson to occur at a time that suits both you and your instructor. In the event of a cancellation with less than 24 hours’ notice, your lesson will be forfeited, and no make-up lesson will be offered, even in poor weather conditions*.
    • Cancellations due to illness will be accepted if made at least 6 hours prior to a lesson.

    Any more cancellations beyond the 1 per 5 booked lessons will be forfeited. Alternatively, to avoid charges for the lesson or losing your free cancellation, we offer you the flexibility to:

    • Move it to a different time at the same day if the teacher is available
    • Give it as a gift to a friend, at the same day in a nearby location
  2. If your instructor is unable to conduct the lesson at the scheduled time, we will advise you as soon as possible. We will either provide a replacement instructor or reschedule your lesson for a later date.

  3. If a group or back-to-back lesson is to take place and someone pulls out, no make-up swimming lesson or credits will be offered. In such case, the lesson will be conducted by the remaining student/s.

  4. If during your lesson time, the instructor assesses that the weather is unsuitable* for swimming, your remaining lesson time will be added to your future lessons.

  5. Nereids' swimming teachers reserve the right to cancel any lesson where they do not feel safe or the pool area is not safe for conducting proper swimming lesson. If a teacher feels as if his/her safety is threatened during a lesson, they are instructed to leave the site and contact their team leader or manager immediately.

  6. If you wish to cancel your scheduled lesson, you will need to inform the teacher directly as soon as possible. Then please complete the cancellation online via our scheduling website.

*Unsuitable weather: Lessons will not be cancelled due to rainy day as our instructors can teach well even if it is raining. Cancellation may occur in case of thunderstorms for safety reasons or exceptionally low temperatures (if outdoor). The weather is assessed in real time by your instructor as weather forecasts are not always accurate.

 

100% Satisfaction Guarantee Policy

At Nereids Aquatic Coaching, your satisfaction and progress are paramount to us.

We understand the importance of a perfect match between students and their instructors for effective learning and a delightful swimming experience. Here’s how our satisfaction guarantee works for you:

Flexible Instructor Change

We believe in the right fit. If you feel your current instructor isn’t the perfect match for your swimming goals, you're welcome to change your instructor at any time. Our team will ensure you're paired with someone who meets your needs and expectations, helping you to feel comfortable and progress efficiently..

Satisfaction Guarantee Refund Policy

Your first lessons are crucial in setting the tone for your swimming journey. If you find that our teaching style isn't up to your standards after trying two different instructors, we offer a full refund of all unused credits.

This policy is applicable within 30 days of your initial payment, giving you peace of mind to find the best fit without financial worry.

We are committed to providing a seamless and rewarding learning experience. Your confidence in us drives our service, and we’re dedicated to upholding these guarantees to ensure you’re not just satisfied but delighted with your Nereids Aquatic Coaching experience.

For more details on how to change your instructor or process a refund, please feel free to contact us. We’re here to help every step of the way.

 

Refund/Credit Policy

If you want to pause your swimming lessons for any reason, they will remain as credits in your account and will expire after 12 months of your purchase.

If you do not wish to continue your lessons, then your credits can be gifted to another individual who is not the original purchaser.

In case that none of the above options are possible and you have reasonable ground for a refund and not due to change of mind, then we will refund you the remaining lesson fees if your lessons were purchased within 30 days of the date of your refund request. After 30 days of your purchase, all remaining lessons are only available for Nereids credit. These credits expire after 12 months of your purchase. 

In case of a refund, the funds will be deposited within 14 business days and $100 cancellation fee will be charged. The cancellation fee is not applied for our satisfaction guarantee.

Refunds will not be provided to Nereids clients who attempt to solicit a Nereids' instructor.

Nereids Aquatic Coaching reserves the right to charge an administration fee to recoup credit card fees associated with any refunds.

Custom Programs
for All Ages and Abilities

For the Little Ones

Playful lessons for preschool children (3-5 years) to enhance water safety skills and become comfortable in water

School-Age Mastery

Range of ability programs for school-age children, available even during holidays

Adult Swimming

Customised lessons for adults of various ages and abilities including complete beginners, stroke correction and seniors

Special Needs

Inclusive coaching for children and adults with physical or intellectual disabilities, empowering them through individualised attention

Reviews
Sami Samour

Two years I have tried to teach my kids to swim from one school to another. I regret the money I have wasted . It took three lessons 90 minutes each for my kids to swim independently . Thank you for the team of Nereids.

Jo Saccasan

I highly recommend Nereids! My daughter who has autism learnt more in her first 45 minute lesson with Conner than 18 months at another swim school that was meant to be for children with additional needs.

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